The Complaints Team had explained the industry wzorzec regarding maximum bet rules and had asked the player jest to provide additional information for further investigation. However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due to a lack of necessary information. The player from Canada had complained about the casino not paying out his winnings from roulette. Despite having raised the issue multiple times, the casino maintained there państwa w istocie irregularity and did not resolve the problem. The complaint państwa eventually rejected due jest to the player’s non-communication. The player from Alberta was unable jest to withdraw funds due to a lock placed pan their account by casino management.
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Player’s Account Has Been Disabled During Withdrawal
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Player Is Facing Delayed Withdrawals Due Jest To Repeated Kyc Hurdles
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Player’s Withdrawal Request Is Delayed And Denied
As a result, we could not proceed with the investigation and had jest to reject the complaint. As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure. After communicating with the Complaints Team, he had been advised jest to wait for 14 days for the funds jest to be processed. The player later confirmed that he had received the money, leading owo the resolution of the complaint.
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