1. Owing to  nature of our products, goods are not  eligible for return /refund in case the carton box is found open at the time of installation of the goods by  SAPL’s authorized representative. SAPL’s authorized representative will only  open the carton box in front  of the customer.
  1. We would request our  esteemed customer to be vigilant at the time of taking the delivery  the goods from the Delivery  person. In case the carton box is found open  and /or SAPL taping  is not  affixed on the carton , please do  not accept  delivery  and return the goods  immediately to the same delivery person.
  1. Due to the nature of  our products and high transport cost  involved , refund will be decided on a case to case basis. First  priority of SAPL is, that  customer should feel delighted  after  the receiving the goods and its usage,  to replace goods in case  found  broken / damage/defective
  1. Any voluntary return of goods , once  accepted by  SAPL, the  shipping cost  needs to be borne by the customer