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- Owing to nature of our products, goods are not eligible for return /refund in case the carton box is found open at the time of installation of the goods by SAPL’s authorized representative. SAPL’s authorized representative will only open the carton box in front of the customer.
- We would request our esteemed customer to be vigilant at the time of taking the delivery the goods from the Delivery person. In case the carton box is found open and /or SAPL taping is not affixed on the carton , please do not accept delivery and return the goods immediately to the same delivery person.
- Due to the nature of our products and high transport cost involved , refund will be decided on a case to case basis. First priority of SAPL is, that customer should feel delighted after the receiving the goods and its usage, to replace goods in case found broken / damage/defective
- Any voluntary return of goods , once accepted by SAPL, the shipping cost needs to be borne by the customer